To provide you with a refined, safe and personalised experience in our boutique beauty studio, please familiarise yourself with our house rules. By accessing the treatment, you confirm that you are familiar with the indications, contraindications and possible risks, and that you are providing true information relevant to the procedure.
1. Reservations and arrival
- Planning: We recommend booking an appointment 3-4 days in advance to secure the desired time.
- Arrival: Please arrive 5 to 10 minutes early for short preparations and a relaxed start to the ritual.
- Delay: In the event of a delay, the treatment duration will be adjusted or shortened to accommodate the next client's schedule, and the full amount for the booked service will be charged.
2. Cancellation and change of appointment
Timely notification allows us to offer your place to clients from the waiting list. The following fee rules apply:
- More than 48 hours in advance: Change or cancel without charge.
- 32 to 24 hours before the appointment: The confirmed treatment amount of 50% is charged.
- 12 to 8 hours before the appointment: The confirmed treatment amount of 75% iznosa potvrđenog termina.
- 6 hours or less (or no-show): The confirmed treatment amount of 100% is charged.
- Packages and vouchers: In the event of a no-show without notice, the treatment included in the prepaid package or gift voucher will be considered used.
3. Program packages and loyalty
We believe in the care strategy and the continuity of results.
- Individual plan: Packages are created in cycles – from intensive (3-4 treatments) to transformational (6-8 treatments) after AI diagnostics.
- Payment: The benefits of individualised programs are realised by paying in advance upon first arrival.
- Cancellation: In the event of program interruption, used treatments will be charged at the full price from the current price list.
- Loyalty Reward: By purchasing 7 of the same treatments, you will receive the 8th treatment complimentary. After the fourth visit, you will be entitled to a Loyalty card with a 20% to 50% discount for your loved ones.
4. AI Skin Analysis (Diagnostic Excellence)
- Price: Self-diagnosis costs €40, while as part of a personalised treatment plan, it is our gift to you.
- Preparation: The analysis takes 20–30 minutes, and it is recommended to come with clean skin without decorative cosmetics.
5. Payment and complaints
- Methods: You can pay for services in cash, by card, or with gift certificates. All prices include applicable taxes.
- Complaints: Please provide any feedback discreetly within 24 hours of the treatment in person at the salon or by e-mail to info@slift.hr
- Refunds: Refunds for services provided are not granted; in justified cases, we can offer a corrective treatment or a replacement appointment.
6. Safety and a pleasant atmosphere
- Health: It is mandatory to inform us of any health problems, pregnancy or allergies before the start of the treatment.
- Peace: Please silence your mobile phones upon entering. Smoking is not allowed on the salon premises.
- Personal belongings: We recommend removing jewellery (storage boxes are provided), but the salon is not responsible for lost or forgotten items.
Regulations on the use of gift certificates
1. General provisions and issuance
A gift certificate is a document of value issued by S Lift that allows the bearer to use cosmetic services or purchase products at the salon. The certificates are issued in digital or physical form and contain a unique serial number, date of issue and expiration date.
2. Method of use
Purpose: The gift certificate can be used for all available treatments or treatment packages, depending on its nominal value.
Single use: The gift certificate must be used once in full. If the selected treatment is less than the voucher value, S Lift is not obliged to refund the remaining amount in cash.
Additional payment: If the price of the selected service exceeds the amount on the voucher, the user is obliged to pay the difference at the current price list.
3. Validity period
Each gift voucher has a defined validity period (standard 12 months from the date of purchase, unless otherwise stated). After the specified expiry date, the voucher is considered invalid, and S Lift is not obliged to refund the funds or extend the period of use.
4. Limitations and loss
Exchange for money: Gift vouchers cannot be exchanged for cash under any circumstances.
Loss or theft: In the event of loss, theft or damage to the physical voucher, S Lift will not issue a replacement voucher. The voucher is treated as cash, and whoever owns it has the right to consume it.
Appointment booking: Possession of a voucher does not guarantee a free appointment at all times; the user is required to book in advance, subject to the salon's availability.
5. Tax Treatment and Occasional Gifts
Multipurpose Coupons: S Lift Salon Gift Certificates are treated as multipurpose value coupons because they can be used for various services and related products.
Business Gifts: Gift certificates received by an employer are treated as an occasional reward in accordance with applicable tax regulations.
6. Final provisions
By purchasing or using a gift voucher, the user accepts all conditions set out in this Rulebook. S Lift reserves the right to change these conditions and is obligated to publish them on the official website or in the salon area.
Program packages and strategic care curriculum
U At S LIFT Boutique Cosmetic Studio, we believe that every skin requires an individual road plan; therefore, our packages are not generic but dedicated protocols designed to solve complex skin problems. Since tissue has memory, targeted treatment regimens are key to achieving maximum and long-lasting results.
1. Types of program cycles
Depending on the depth of the problem and desired aesthetic goals, packages are created in the following cycles:
- Intensive cycles (3 to 4 treatments): They are intended for rapid revitalisation and resolution of minor aesthetic deviations.
- Transformational protocols (6 to 8 treatments): Designed for deep tissue reconstruction and resolution of chronic conditions.
2. Frequency and dynamics of treatment
- Individual assessment: The precise number of treatments and dynamics of visits are determined by the therapist after AI diagnostics, adjusting the intensity to the severity of the skin condition.
- Active phase: The intensity of visits ranges from 1 to 2 times a week or monthly, depending on the specific indication.
- Maintenance of results: For long-term maintenance of the achieved results, we recommend control treatments every 6 to 8 weeks (4 to 6 times a year).
Loyalty Program – Loyalty that is rewarded
Our reward system is designed to make it easier for clients to maintain consistent top results.
Benefits for clients:
- Free treatment: By purchasing a package of 7 identical treatments, you receive the 8th treatment complimentary (free).
- With the LIFT Loyalty card: With the selected package, after the fourth visit, you are entitled to a Loyalty card.
- Discounts for loved ones: The Loyalty card provides a 20%, 30% or 50% discount on treatments for your loved ones (subject to general terms and conditions).
Program Terms and Conditions:
- Payment: To access the benefits of individualised programs, payment is made in advance upon your first arrival.
- Cancellation: In the event of cancellation of the agreed program, all treatments used up to that point (including those that were free or at special prices) will be charged at the full price from the current price list.
Contact for information and reservations: Tel: 099 218 4500 | E-mail: info@slift.hr | Address: Kačićeva ulica br. 10, Zagreb